Mishawaka-Penn-Harris Public Library

Tech Assistance - Mishawaka-Penn-Harris Public Library

Mishawaka-Penn-Harris Public Library


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MPHPL will close early on Wednesday, September 10, at 12:30 p.m. for staff training.

Tech Assistance

Tech Assistance 

A woman helping a man navigate a computer at the Mishawaka Library computer lab.
  • About this Service

    • Tech Assistance is a free, by-appointment, 30-minute in-person or virtual session with an MPHPL staff member. 
    • Staff can assist with technology-related inquiries that require time beyond the usual walk-in help. 
  • Eligibility

    • You must be an MPHPL cardholder to book a session. 
    • For a virtual session, an email address is required. If needing device assistance, a webcam is required.

Available Help Topics and Restrictions   

  • Help Topics

    • Computer, mobile device, internet and email basics 
    • Microsoft Office apps (Word, Excel, PowerPoint) 
    • eBooks, eAudiobooks, music and other digital library materials and related apps 
    • Genealogy research and tracing your family tree 
    • Using the library’s catalog or one of our online resources
    • Resume assistance 

  

  • Restrictions

    • We cannot assist with medical, legal or financial issues. 
    • We do not offer technical support or troubleshooting services, except when it relates to library resources. 
    • We cannot help with credit card transactions. 
    • We cannot type or proofread your documents. 

Make an Appointment  

    • Contact the MPHPL Reference desk at (574) 259-5277, ext. 1300 or email mishinfo@mphpl.org to schedule an appointment. 
    • Be prepared to answer the following questions: 
      • What topic do you need help with? 
      • What type of device do you have? What brand? 
        • Computer/laptop (PC or Mac) 
        • Tablet (iPad, Kindle, Samsung, etc.) 
        • Phone (Android or Apple iPhone) 

  

    • What questions do you have about the topic?  
      • Up to three questions can be addressed per appointment, depending on the complexity of the topic. 
    • What days and times are you available to meet? 
    • Appointments can be scheduled at any MPHPL location, subject to staff availability. 
    • If a liability waiver is needed, it must be signed before the start of the appointment. Waivers are available at the Reference/Adult Services desk. 

  

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