Tech Assistance
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About this Service
- Tech Assistance is a free, by-appointment, 30-minute in-person or virtual session with an MPHPL staff member.
- Staff can assist with technology-related inquiries that require time beyond the usual walk-in help.
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Eligibility
- You must be an MPHPL cardholder to book a session.
- For a virtual session, an email address is required. If needing device assistance, a webcam is required.
Available Help Topics and Restrictions
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Help Topics
- Computer, mobile device, internet and email basics
- Microsoft Office apps (Word, Excel, PowerPoint)
- eBooks, eAudiobooks, music and other digital library materials and related apps
- Genealogy research and tracing your family tree
- Using the library’s catalog or one of our online resources
- Resume assistance
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Restrictions
- We cannot assist with medical, legal or financial issues.
- We do not offer technical support or troubleshooting services, except when it relates to library resources.
- We cannot help with credit card transactions.
- We cannot type or proofread your documents.
Make an Appointment
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- Contact the MPHPL Reference desk at (574) 259-5277, ext. 1300 or email mishinfo@mphpl.org to schedule an appointment.
- Be prepared to answer the following questions:
- What topic do you need help with?
- What type of device do you have? What brand?
- Computer/laptop (PC or Mac)
- Tablet (iPad, Kindle, Samsung, etc.)
- Phone (Android or Apple iPhone)
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- What questions do you have about the topic?
- Up to three questions can be addressed per appointment, depending on the complexity of the topic.
- What days and times are you available to meet?
- Appointments can be scheduled at any MPHPL location, subject to staff availability.
- If a liability waiver is needed, it must be signed before the start of the appointment. Waivers are available at the Reference/Adult Services desk.
